Tell us what you notice
Describe the sound, smell, or location of the water or ice. A short phone video can help you remember the symptom, but do not open electrical panels.
Noise · Smell · Water · Ice
Your AC is warning you.Let’s catch it before it quits.
Buzzing, grinding, a burning smell, water near the unit, or ice on the line each point in a different direction. The safest next step depends on the warning.
$89 residential service call
Free replacement estimates
Our team. Our work.
Here in TucsonMon–Fri 7–7 · Sat 7–5
Match the warning sign
What to shut off — and what to schedule.
These symptoms are not all emergencies, but some can damage the system or the home if you keep running it.
Your closest match
Turn it off and call for a burning smell, repeated breaker trip, visible electrical damage, or ice covering the line or coil.
A clear, careful process
Three steps back to comfort.
$89 residential service callFree estimates apply to system replacement. Repair diagnosis is the $89 service call.
We test the system
The symptom starts the search. Readings confirm the actual cause.
You choose the next move
See the repair options first. If replacement deserves a look, that estimate is free.
Local people.Professional work.
Rooted here. Built to last.
Your neighbors, with professional standards.
Picture Rocks is a family-owned Tucson-area company with the training, tools, and standards to do the job properly. The photos are ours, the office is local, and our reputation lives in the same community we serve.
- 01Diagnosis you can understand
What failed, what the readings show, and what happens next.
- 02Repair choices before work
No wrench turns until you see the options.
- 03Family-owned — not private equity
The name on the truck answers to the community, not a fund.
Trust you can verify
A local reputation, earned one home at a time.
ON GOOGLE
REVIEWS ACROSS PLATFORMS
Consistent work, visible to the community.
LOCAL TEAM / TUCSON AREA
RESIDENTIAL SERVICE CALL
REPLACEMENT ESTIMATE
LOCAL OFFICEREAL PERSON
Choose what works for you
Call a real person, or book your own time.
Our local office can talk through what is happening, or you can choose from available appointments online.
Straight answers
When the AC sounds or looks wrong.
The short version of what homeowners ask most.
Can I keep running the AC if it is leaking water?
If water is reaching a ceiling, wall, or electrical area, turn it off. Even a drain problem can damage the home if overflow continues.
What should I do if I see ice?
Turn the cooling system off and let the fan run only if it operates normally. Continuing to cool while frozen can make the problem worse.
Is a burning smell urgent?
Yes. Turn the system off and call. Do not keep restarting equipment that smells electrical or burnt.
What does the $89 service call cover?
The $89 residential service call covers diagnosing a broken HVAC system. If you are considering system replacement instead, the estimate is free.
What areas do you serve?
Picture Rocks serves Tucson, Marana, Oro Valley, Dove Mountain, Picture Rocks, Continental Ranch, Rancho Vistoso, and nearby northwest Tucson communities.
Are you licensed, bonded and insured?
Yes. Picture Rocks is Arizona ROC licensed, bonded and insured: HVAC #208709 and plumbing #293702.
The warning is useful information